Privacy policy & cookies

What is this Privacy Policy for?

This privacy policy is for this website VeloRoo.com and served by VeloRoo and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to international laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Our contact forms are managed by JotForms, and your personal information is kept private and stored securely until a time it is no longer required (after you have completed your tour with us) or you choose to opt out of communication. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. You can read JotForms’ privacy policy here for further information [ https://www.jotform.com/privacy/ ].

This website and its owners use any information submitted to provide you with further information about the services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program via the 3rd party utility MailChimp, and is used to inform subscribers about products and services supplied by VeloRoo. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system provided by MailChimp. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls.

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act 1998: http://www.legislation.gov.uk/ukpga/1998/29/contents
Privacy and Electronic Communications Regulations 2003: http://www.legislation.gov.uk/uksi/2003/2426/contents/made
Jotforms Privacy Policy: https://www.jotform.com/privacy/
MailChimp Privacy Policy: https://mailchimp.com/legal/privacy/
Facebook Privacy Policy: https://www.facebook.com/about/privacy/
Instagram Privacy Policy: https://help.instagram.com/155833707900388
WordPress Privacy Policy: https://wordpress.org/about/privacy/
v.1.0 May 2018 Edited & customised by: VeloRoo, Saint-Geniès-de-Fontedit, 34480, France

Live. Laugh. Ride.

A word from our clients

Don’t take our word for it - discover why our cycling adventurists have fallen in love with the Occitanie Region of Southern France and the VeloRoo way.

How does gourmet food, French wine and cycling through some amazingly beautiful French countryside sound for a holiday?
Well if you are looking for an authentic French cycling trip, Trish and I have just finished our third cycling adventure in the south of France with VéloRoo and what a fantastic trip it was. Easy access to the region by train from Barcelona or Paris and from there, Julia and Steve look after everything including; pick up from Beziers train station, all your food, your bike, cycling kit, sensational cycling and outstanding accommodation.
This area of France also provides easy access to other French regions including Provence, Bordeaux and the French Riviera as well as the Ligurian coast of Italy and Barcelona and the Costa Brava in Spain.
Our three trips with VéloRoo include a ten day “Tour de France” adventure, a week of cycling in the Languedoc around St Genies de Fontedit and six days riding all the iconic Pyrenees mountain climbs that you watch every year when the “Tour” is being televised on SBS.
But if you don’t feel the urge to ride hills or your partner is a non-rider, do not concern yourself. Steve, who is a qualified Australian cycling coach, caters to all levels of fitness and Julia organises everything else down to the last detail including; local site seeing, local wine tasting, visiting local village markets and even a water colour painting class if that’s what you would like.
We have stayed in the area for additional days both before and after our cycling trips and with Julia and Steve’s local knowledge we hired a car for about fifty dollars a day and easily drove around the area soaking up amazing scenery, eating in quality restaurants and visiting historic towns like Montpellier and Avignon.
VéloRoo’s local knowledge make each day unforgettable and these guys are passionate about making sure you have the most authentic experience you can manage, both on and off the bike.
Trish and I have travelled to nearly 50 countries now and have experienced many different standards on our travels. I can honestly say, that the three trips we have done with VéloRoo have been three of our best.
Took Iconic Climbs Pyrénées Challenge in October 2018
Riding with Steve as a tour guide made the difference. As a group of three MAMIL's, we booked two days of riding with Steve ... Having Steve as a tour guide significantly improved the whole experience from the distance covered, the speed, the hills, the countryside, the views and, of course, the cafes and restaurants!
Steve is a top bloke for both having a laugh and learning from so in conclusion; lots of exercise, lots of fun and a quality bike ..... hassle free and worth every penny.Took Guided Day Rides in France in May 2017