Live, Laugh, Ride ... Cycling holidays since 2012

Terms & Conditions

Terms & Conditions

By making payment for our hire equipment you are agreeing to these terms & conditions. 

Cancellation of a booking after payment and prior to delivery will incur an administration fee.

No refund is possible after the commencement of hire. Once equipment has entered your room it can not be removed from the room until the end of your quarantine period.

You must ensure that you have provided the correct room number. VeloRoo holds no liability for equipment being sent to a wrong room number provided by you. Once it goes into a wrong room – it cannot be removed until the end of that quarantine period. This is at your expense.

Spin Bikes

We endeavour to provide the most suitable spin bikes for the hotel quarantine environment. In the unlikely event there is a mechanical fault we will provide tools to assist in the repair or we will provide a replacement bike as soon as one is available.

Please read the descriptions carefully in regards to height and weight limitations before making your selection. No refund is possible for incorrect selections.

At the end of your hire

Please check with your hotel reception – you may need to leave the hire equipment at reception when you check out or they may instruct you to leave it in your room.

Usage of Equipment

  • The equipment is to be used by adults only and is not suitable for children. Children must be kept away from the equipment to avoid injury.
  • Consult your doctor before starting any exercise program
  • Wear appropriate clothing for exercising
  • The Spin Bikes have wheels to allow easy mobility. Avoid having to lift the equipment, but if this is required, use appropriate lifting techniques.
  • When using the adjustable dumbbells, please ensure the collars don’t become loose during usage.

Live. Laugh. Ride.

A word from our clients

Don’t take our word for it - here's some comments from happy VeloRoovians

I was luckily enough recently to have a few days in Noosa (glad to live on the QLD side of the boarder!). I have been there before and even taken my bike so I could explore the surrounding hinterland. However, this time I decided to take a guided tour with VeloRoo as I wanted someone who knew the area and the best bike friendly roads (rather than me trying to wing it and getting lost and not really getting the most of the time I had). I am so pleased I did. VeloRoo looked after me all the way; from our start at Noosa beach (blue sky, white sand, rolling waves – almost didn’t want to leave but glad we did) to our finish point back at my hotel. We were blessed by a magnificent warm winter morning (sorry southerners) and not much traffic getting out of Noosa and into the hills. The roads were smooth, the scenery sublime and Steve provided a running commentary of the history and interesting facts of the area we were riding through which made this more than just a ride in the hills. All the while the VeloRoo ‘support wagon’ followed us in case we needed anything. If you love to ride and are lucky enough to be in the Sunshine Coast area of Queensland, I recommend getting the Veloroo team to guide you. You could try and navigate your own way – I have done this before – however having someone know the best routes based on your riding ability and what is happening in the area was invaluable.Took in Sept 2020
October Pyrenees/Non-Cylist
What an amazing experience! Celebrating our 25th anniversary, watching my husband climb so many famous Tour de France climbs was a real treat! Steve & Julia were so welcoming upon our arrival at the train station and it just got better from there. We connected quickly with the other cyclists and one other non-cylist, all from different parts of the world. I especially enjoyed our meal times, chatting, laughing and getting to know one another. Riding along with Julia in the support van, each day more beautiful than the last was spectacular. I loved being able to watch my husband conquer his bucket list climbs and was able to get great videos and photos of him accomplishing them. Unfortunately the photos just don't do it justice! The beauty of the mountains, especially during the change of seasons was a sight I won't soon forget. Not knowing too much about cycling, the tour seemed well organized and the cyclists had everything they needed from great bikes & gear, to great guides and great support along the routes each day. The experience left us longing for more and has my husband already looking into a Spain trip that we hear through the grapevine Veloroo might soon be planning. Fingers crossed!! I highly recommend using Veloroo for your next cycling tour!Took Pyrénées Iconic Climbs Challenge in Oct 2019